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Ticket classification
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Retail Conversion Branch

RCB ticket classification

Ticket classification for RCB with support buckets across cashier, floor, and member recovery work.

Live branch context

rcb
ACTIVEHost-selected branch
Primary host
rcb.gzone.uk
Locale
EN · Africa/Cairo
Cashier-linked04

Wallet, payout, and recharge issues.

Floor support05

Device, seat, or queue issues.

ClosedClassifiedArchivedSettings

Active workflows

Ticket classification board

Reference: ticket classification
Queue recovery

Classified bucket

High load
4 active • 1 escalated

Queue and seating recovery remains the busiest support bucket during the evening rush.

Cashier desk

Classified bucket

Stable
4 active • 0 overdue

Cashier-linked support issues are active but within SLA.

Parity notes

Reference coverage

Mapped
Workload split

Classification keeps support load visible by operational function, not just ticket count.