Branch operations

Route map

Host routingAPI verified
DashboardMembersTicketsOperationsEmployeesShiftsCashierStockPayoutsNotificationsSettingsLost itemsReportsRolesOffersGamesTournamentsRegisterSystem statusPortal
Ticket settings
Host routingAPI verified

Retail Conversion Branch

RCB ticket settings

Ticket settings for RCB, covering types, escalation rules, and status lifecycle.

Live branch context

rcb
ACTIVEHost-selected branch
Primary host
rcb.gzone.uk
Locale
EN ยท Africa/Cairo
Ticket types06

Support categories currently in use.

Status rules05

Current open-to-archive lifecycle options.

ClosedClassifiedArchivedSettings

Active workflows

Ticket settings board

Reference: ticket status + ticket type settings
VIP issue escalation

Priority setting

Enabled
Escalate within 10 min

VIP-area issues escalate faster to protect premium session quality.

Queue dispute type

Type setting

Published
Desk-managed workflow

Dedicated support type for queue, seating, and recovery disputes.

Parity notes

Reference coverage

Mapped
Settings separation

Type and status rules now sit on a dedicated settings route instead of sharing the live ticket board.